Call Center Philippines

Thursday, June 3, 2010

US Bill Proposed to Charge BPO with Taxes

Outsourcing of jobs has been a topic of much debate in developed economies such as the USA. This form of business has been subject of much criticism. The main reason for this has been the loss of US jobs, which are shipped to cheaper destinations. Senator Charles Schumer recently proposed to introduce a bill which will tax calls which are transferred outside the United States. This will be done by making the companies disclose their calls going outside the country.

The Senator feels that by doing so, they will be able to reduce the number of jobs being outsourced to other destinations. "This bill will not only serve to maintain call center jobs currently in the United States, but also provide a reason for companies that have already outsourced jobs to bring them back," he said. However, the bill might just backfire with leading organizations choosing to move to other countries and keeping their American operations to a bare minimum!

Big Companies today are no more confined to a single location. They are truly global entities. The bill will surely not affect work being outsourced by these mammoth organizations. The bill will only affect their US operations but not any of their other markets. This will, however, affect smaller, all American organizations that outsource their work to foreign locations.

Organizations in the Philippines have gained solid reputation for providing unmatched services to such companies. There are a lot of virtual call center units that are functioning primarily to serve their American customers. This bill will definitely affect business from smaller US companies, unless they go all out against the passing of this bill. However, business opportunities are aplenty in the call center industry and the bill should not harm outsourcing business in the Philippines in a big way. This will be an ideal opportunity for companies to look beyond the USA and concentrate on other markets.

The Philippines has come a long way and established itself as a top destination for virtual call centers. This bill does threaten to lessen incoming business from the USA but with the right approach, it can be tackled with ease!

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